Discover the new 2025 Winter collection
FAQs
The answers to all your questions
1.What is the shipping time for an order?
"Deliveries are made by our only transport service, DHL Express.
The delivery time vary depending on the delivery option chosen:
Deliveries to Australia & New Zealand: - Free Shipping & Return - Delivery Times: 2 to 3 Business days - Courier: DHL express - Exchange: Free shipping and return for the FIRST exchange.
Deliveries to Hong Kong SAR & Macau SAR, Singapore, Malaysia, Philippines, Thailand & Taiwan Region: - Taxes & duties inclusive - Free Shipping & Return - Delivery Times: 3 to 4 business days - Courier: DHL express - Exchange: Free shipping and return for the FIRST exchange.
Deliveries to the rest of the world: - Please contact our customer service eboutique.asia@christianlouboutin.com for assistance
Please note that the courier does not deliver on national holidays. Delivery times are estimated from when your order is shipped, not when it is placed. *For more information or assistance please contact our customer service: eboutique.asia@christianlouboutin.com"
The delivery time vary depending on the delivery option chosen:
Deliveries to Australia & New Zealand: - Free Shipping & Return - Delivery Times: 2 to 3 Business days - Courier: DHL express - Exchange: Free shipping and return for the FIRST exchange.
Deliveries to Hong Kong SAR & Macau SAR, Singapore, Malaysia, Philippines, Thailand & Taiwan Region: - Taxes & duties inclusive - Free Shipping & Return - Delivery Times: 3 to 4 business days - Courier: DHL express - Exchange: Free shipping and return for the FIRST exchange.
Deliveries to the rest of the world: - Please contact our customer service eboutique.asia@christianlouboutin.com for assistance
Please note that the courier does not deliver on national holidays. Delivery times are estimated from when your order is shipped, not when it is placed. *For more information or assistance please contact our customer service: eboutique.asia@christianlouboutin.com"
2.How much does shipping cost?
"Shipping costs vary depending on the delivery option chosen at the time of the order.
- DHL Express (2 or 3 business days) orders above $150AUD: free - DHL Express (2 or 3 business days) order at less than $150AUD: $15AUD
In case of a return, shipping fees are free."
- DHL Express (2 or 3 business days) orders above $150AUD: free - DHL Express (2 or 3 business days) order at less than $150AUD: $15AUD
In case of a return, shipping fees are free."
3.In which countries can I have my order delivered?
"The Christian Louboutin online boutique ships to the following countries:
Australia New Zealand Singapore Thailand Malaysia Philippines Hong Kong SAR & Macau SAR Taiwan Region "
Australia New Zealand Singapore Thailand Malaysia Philippines Hong Kong SAR & Macau SAR Taiwan Region "
3.In which countries can I have my order delivered?
"The Christian Louboutin online boutique ships to the following countries:
Australia New Zealand Singapore Thailand Malaysia Philippines Hong Kong SAR & Macau SAR Taiwan Region "
Australia New Zealand Singapore Thailand Malaysia Philippines Hong Kong SAR & Macau SAR Taiwan Region "
4.What information do you need for the delivery?
All information useful for the courier to deliver your parcel is appreciated. For example your floor, apartment number, entry code, and a telephone number that you can be reached at. Please note that only English characters are accepted.
5.Where can I have my Christian Louboutin order delivered?
To ensure a safe delivery, the Christian Louboutin online boutique will not deliver to PO-boxes, security boxes, freight forwarders or hotels. It is also unfortunately not possible to ship to a Christian Louboutin boutique.
6.Can I change my delivery address?
"If the order has not yet been shipped, you can contact us from Monday to Friday, 9:30AM to 5:30PM.
If the order has already been shipped, we would advise you to contact us and we will do our best. This may imply a potential one to two days delay for the whole process."
If the order has already been shipped, we would advise you to contact us and we will do our best. This may imply a potential one to two days delay for the whole process."